Customer Support AI Agent
AI that resolves tickets, and gets smarter every day.
Deploy an AI agent that understands your product, sees what your users see, creates bug tickets, and learns from every resolution. Across chat, email, and in-app messaging - 24/7.
app.haloagents.aiIssue Summary
- 1.Bug Report: Webhook endpoint returning 504 timeout errors since last deployment
- 2.Technical Issue: Payload delivery failing for events exceeding 5KB in size
- 3.Impact Assessment: 3 downstream integrations affected, data sync delays
Our webhook integration has been failing intermittently since yesterday. Larger payloads are timing out and it's affecting our data pipeline.
StripeTickets resolved autonomously
Faster first response
Always-on AI coverage
Gets smarter every day
Capabilities
Everything your support team
needs - built into the AI
Not a chatbot bolted onto a helpdesk. Every capability was designed from the ground up to work autonomously - and get smarter over time.
Invoices
Halo AI is guiding Priya on this pagePage-Aware UI Guidance
Halo sees what your users see. It can highlight buttons, walk through multi-step flows, and resolve issues visually - not just describe solutions in text.
LIN-2847Webhook endpoint returns 504 for payloads over 5KB
Created by Halo AI from a conversation with Emma Rodriguez · TechFlow
Steps to reproduce
- 1.Send a webhook event with a 6KB payload
- 2.Gateway times out after 30s with a 504
- 3.Payloads under 5KB deliver normally
Accounts
3
MRR at risk
$7,450
Attachments
2 logs
Auto-Create Bug Tickets
When the AI detects a bug during a conversation, it automatically creates a detailed ticket in Linear with reproduction steps, screenshots, and user context.
Sarah Chen · Datawise
Duplicate renewal charge
Account health
62 · At risk
MRR
$1,850
Suggested resolution
Refund the duplicate $22,200 charge in Stripe and confirm the renewal date stays Nov 3.
Smart Escalation
When a conversation needs a human, Halo hands off with full context - conversation history, user sentiment, account health, and suggested resolution.
Website chat
214 conversations · 86% resolved
98 threads · 74% resolved
In-app messenger
131 conversations · 81% resolved
Omnichannel Chat & Email
Unified AI agent across live chat, email, and in-app messaging. Full context is preserved across every channel - your customers never repeat themselves.
Self-Learning Knowledge Base
Every resolved ticket automatically feeds back into the knowledge base. Human resolutions teach the AI, creating compounding intelligence over time.
Proactive Engagement
Detect when users are struggling - rage clicking, repeated page visits, abandoned workflows - and proactively reach out before they open a ticket.
Multi-Language Support
Support customers in 50+ languages with native-quality AI responses. Auto-detect language and respond in-kind - no translation layer needed.
Conversation Summaries
Every conversation is automatically summarized with key points, action items, and sentiment analysis - making handoffs and reviews instant.
Custom AI Persona
Brand your AI agent with your company's voice and tone. Define personality traits, response style, and guardrails that match your brand identity.
Analytics Dashboard
Track resolution rates, CSAT scores, response times, and agent performance in real time. Identify trends and optimize your support operation.
Sentiment Analysis
Real-time sentiment detection across every conversation. Flag frustrated users, identify trending issues, and monitor customer satisfaction at scale.
Workflow Automation
Trigger custom actions from conversations - update subscription status, issue refunds, reset passwords, or call any API endpoint autonomously.
Compounding Intelligence
Every interaction makes
your AI agent smarter
Traditional chatbots train on static docs and stop learning. Halo ingests live data from your entire stack and continuously improves from real interactions.
Help center
342 articles
HubSpot
Contacts, companies, tickets
Slack
#support, #eng-escalations
Linear
1,204 issues
Ingest Halo learns from your documentation, every conversation, and every platform in your tech stack - Slack, Stripe, Linear, CRM, and more.
Configuring webhook retries
From Jason Park's fix · 4 tickets
SSO with Okta groups
From Priya Raman's fix · 6 tickets
Prorated seat changes
From Marcus Lee's fix · 3 tickets
2 more suggestions
Waiting for review
Learn Every human resolution teaches the AI. Knowledge base articles are auto-generated from successful resolutions, building compounding intelligence.
Improve Resolution rates increase daily. The more conversations your AI handles, the more patterns it recognizes. Day 1 is the worst it will ever be.
Benefits
Better outcomes for
everyone on the team
For Support Leaders
- Reduce ticket volume by up to 80% without sacrificing quality
- Real-time analytics on resolution rates, CSAT, and agent performance
- Scale support operations without scaling headcount
For Support Agents
- AI handles repetitive questions so you focus on complex issues
- Full customer context and suggested resolutions on every handoff
- HaloPilot copilot assists with drafting, KB search, and risk checks
For Customers
- Instant answers 24/7 - no waiting for business hours
- Page-aware guidance that resolves issues visually
- Seamless handoff to humans when needed, with zero context loss
How It Works
From zero to autonomous
in three steps
Get started in minutes. Your AI agent improves with every interaction, building compounding intelligence over time.
Connect your systems
Integrate Linear, Slack, email, CRM, docs, and more. Every connection feeds the AI with real operational data about your business.
Deploy the SDK
Add Halo to your app with one line of code. Your AI agent goes live instantly - page-aware, context-rich, and ready to help.
<script src="https://cdn.haloagents.ai/sdk/latest/haloagents.umd.js"></script>
<script>
window.HaloAgents.init({
orgId: "northwind",
apiKey: "ab_live_••••••••",
});
</script>Watch it learn
Halo continuously learns from every interaction, every ticket, and every connected system. Day 1 is the worst it will ever be.
See the AI agent in action
Start free, or request a demo to see how Halo's AI agent resolves tickets autonomously and continuously improves with every interaction.