Linear
Connect Linear to Halo AI and bridge the gap between support and engineering. The AI automatically creates detailed bug tickets from customer conversations, tracks issue resolution, and keeps customers updated — all without manual handoffs.
Capabilities
What the Linear integration enables
Connect Linear to Halo AI and unlock powerful automation that makes your support smarter.
Auto-Create Bug Tickets
When the AI detects a bug during a support conversation, it automatically creates a Linear issue with reproduction steps, user context, environment details, and priority level.
Two-Way Status Sync
When engineers update a Linear issue, the AI automatically notifies affected customers. When the fix ships, the AI proactively reaches out with confirmation.
Duplicate Detection
Before creating a new issue, the AI searches existing Linear tickets for duplicates. If found, it adds the customer's report to the existing issue instead.
Impact Scoring
The AI tracks how many customers are affected by each issue and surfaces this data in Linear — helping engineering prioritize based on real customer impact.
Rich Issue Context
Every auto-created ticket includes conversation transcripts, screenshots, browser/device info, account tier, and affected feature area.
Custom Workflow Triggers
Trigger Linear workflows based on support events — auto-assign bugs to the right team, set priority based on customer tier, or escalate critical issues.
How It Works
Connect Linear in minutes
Get started quickly with a straightforward setup process. Your AI agent starts learning from Linear data immediately.
Connect your Linear workspace
Authorize Halo AI to create and manage issues in your Linear workspace. Choose which teams and projects the AI can file bugs against.
Configure issue templates
Define how the AI should format bug tickets — which fields to include, default labels, priority mapping, and team assignment rules.
Set up status sync
Choose which Linear status changes trigger customer notifications. Map Linear states to customer-friendly updates like 'investigating,' 'fix in progress,' and 'resolved.'
AI handles the rest
Your AI agent now automatically creates, deduplicates, and tracks engineering issues. Customers get proactive updates as bugs move through your pipeline.
Use Cases
Real scenarios, real impact
See how teams use the Linear integration to deliver faster, smarter customer support.
Automatic bug filing
A customer reports a visual glitch in chat. The AI creates a Linear bug with the exact page, browser, OS, screenshot, and conversation — engineers have everything they need.
Customer impact tracking
Multiple customers report the same API error. The AI links all conversations to one Linear issue and surfaces the total customer count for prioritization.
Proactive fix notifications
When an engineer marks a bug as 'Done' in Linear, the AI automatically messages every affected customer to confirm the fix and ask for verification.
Feature request aggregation
The AI collects and groups similar feature requests from support conversations into Linear feature issues — complete with customer quotes and use case context.
Everything Included
Full Linear
integration capabilities
Every feature is designed to make your AI agent smarter and your support team more efficient.
- Automatic bug ticket creation
- Two-way status synchronization
- Intelligent duplicate detection
- Customer impact scoring
- Rich context attachment
- Custom issue templates
- Priority mapping by customer tier
- Proactive customer notifications
Explore More
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Zoom
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Fathom
Bring meeting notes and call summaries into your AI agent's context.
Ready to connect Linear?
Request a demo to see how Halo AI's Linear integration transforms your customer support workflow.