Blog
Insights on AI customer support, product updates, and building smarter support experiences.
Revenue Intelligence Platform: What It Is and Why It Matters
A revenue intelligence platform centralizes data to fix blind spots. Discover how it works, key features, integration needs, and steps
Grant Cooper
Support Intelligence: A Practical Guide for B2B SaaS
Learn what support intelligence is, how it works for B2B SaaS teams, and how to evaluate platforms that turn support data into real business insight.
Matt Pattoli
Enterprise Self Service
Enterprise self service. Learn how enterprise self-service works, what it costs, and how to build a scalable program that resolves issues autonomously
Matt Pattoli
What Is Deflection Rate? AI Support Metrics Explained
What Is Deflection Rate. Learn what deflection rate is, how to calculate it accurately, and how AI support tools transform self-service resolution
Grant Cooper
User Onboarding Automation Guide for B2B SaaS
Learn how user onboarding automation cuts time-to-value, lifts activation, and scales B2B SaaS growth with proven patterns, metrics, and architecture tips.
Grant Cooper
Bug Report Example That Actually Gets Fixed
See a real bug report example, learn the fields that speed up triage, and get a reusable template your engineers will thank you for.
Grant Cooper
10 Best Autonomous AI Agents for B2B Support
Compare the best autonomous ai agents for B2B support, including features, limitations, integrations, security, ROI signals, and vendor-fit guidance.
Grant Cooper
10 In-App Messaging Best Practices for 2026
Learn 10 in-app messaging best practices for better timing, personalization, support escalation, consent, measurement, and product engagement.
Grant Cooper
Generative AI vs Agentic AI: What Teams Should Choose
Generative AI vs agentic AI explained with clear criteria, real support use cases, governance guardrails, and adoption guidance for B2B teams in 2026.
Matt Pattoli
8 Root Cause Analysis Techniques for SaaS Teams
Compare 8 root cause analysis techniques with SaaS examples, application steps, pros, cons, and guidance for choosing the right method.
Grant Cooper
Customer Journey Mapping for B2B SaaS Teams
Learn customer journey mapping for B2B SaaS. Discover frameworks, templates, metrics, and how AI tools like Halo AI turn maps into live signals.
Matt Pattoli
AI Agent Knowledge Base: How to Build and Maintain One
Learn how to design, structure, and maintain an AI agent knowledge base that powers autonomous support. Covers data sources, RAG, permissions, and evaluation.
Matt Pattoli