Migrate from Intercom
Leave Intercom. Keep every conversation.
Halo imports your conversations, tickets, contacts, companies, and help center from Intercom with read-only access, learns from all of it, and keeps Intercom in sync until you flip the switch. Live in days, not quarters.
Intercom migrationConversations & tickets
12,847 conversations · 1,106 tickets
Contacts & companies
4,210 contacts · 318 companies
Help center articles
342 articles · 12 collections
Fin conversations learned
8,912 resolved by Fin · now training data
Keep Intercom in sync during cutover
New Intercom conversations mirror into Halo
What moves over
Everything your team built in Intercom comes with you.
Conversations, tickets, contacts, companies, notes, and help center articles. Halo imports it all, learns from it, and puts it to work from the first reply.
Based on 23 resolved Intercom conversations since 2023:
- 1.Stale IdP session · 19 of 23 · clear the IdP cookie, re-issue the SAML assertion
- 2.Okta group mapping · 4 of 23 · groups renamed, fixed in LIN-412
23 Intercom conversations
LIN-412Years of conversations become training data
Every Intercom conversation and ticket is imported, including the ones Fin resolved. Halo learns how your team actually answers, then cites that history when it replies to customers or when your team asks.
Emma Rodriguez
TechFlow · 14 Intercom conversations
Jason Park
Northwind · 6 Intercom conversations
Sarah Chen
Datawise · 22 Intercom conversations
Matched on email across
Intercom
HubSpot
StripeContacts & companies, merged
Intercom contacts and companies land as Halo customers, matched on email with the records you already have in HubSpot and Stripe. Custom attributes map to Halo fields.
Getting started
28 articles
Billing & invoices
41 articles
Webhooks & API
63 articles
Internal links rewritten
1,032 of 1,240 links
Help center articles
Import your Intercom articles into Halo's help center from your access token or your help center URL. Collections carry over, internal links are rewritten, and the AI uses every article from day one.
Open conversations keep flowing
Keep Intercom in sync during cutover. New Intercom conversations mirror into the Halo inbox next to chat and email, so nothing falls through the cracks while you move.
Webhook retries stop after an hour
Jason Park · Northwind · via Intercom · 4m
API timeout on larger payloads
Emma Rodriguez · TechFlow · Website chat · 9m
Invoice 0142 shows the wrong tax
Sarah Chen · Datawise · Email · 28m
How it works
Three steps. Days, not quarters.
A read-only connection, a checklist of what to bring, and a switch. Your team keeps answering customers the whole time.
Workspace
Northwind · northwind-io
Access token
Read-only · encrypted at rest
Region
US · EU · AU
Detected
12,847 conversations · 4,210 contacts · 318 companies
1. Connect Intercom Paste a read-only access token, pick your region (US, EU, or AU), and Halo detects what is in your workspace. Nothing is changed or deleted in Intercom.
Conversations
12,847 · including Fin
Tickets
1,106
Contacts & companies
4,210 · 318 · attributes mapped
Contact notes
2,311
Help center articles
342
2. Pick what to bring Choose the resources to import and map Intercom attributes to Halo fields. The import runs in the background with progress you can watch.
Website chat
northwind.io · widget
support@northwind.io
In-app guidance
app.northwind.io
Intercom
Read-only sync · turn off when you're ready
3. Flip the switch Turn on chat, email, and in-app guidance. Intercom keeps syncing read-only until you turn it off, so you can run both side by side.
Why teams switch
Switching shouldn't mean starting over.
Teams leave Intercom for an agent that resolves tickets on its own. They stay because nothing they built had to be rebuilt.
Zero-downtime migration
Switch without a gap in support coverage. The AI handles tickets from day one, backed by your entire conversation history.
Zero data loss
Conversations, tickets, contacts, companies, notes, and help center articles all come over. Nothing gets left behind in Intercom.
Run both during the transition
Keep Intercom and Halo side by side. New Intercom conversations mirror into Halo until you are ready to fully transition.
Your help center, upgraded
Intercom articles become the foundation for Halo's self-improving help center, which fills gaps from real conversations.
Insight from years of history
Ask AI across every imported conversation to surface recurring issues, trends, and resolution patterns a human review would miss.
Read-only and reversible
Halo only reads from Intercom. Nothing is modified or deleted on the Intercom side, so you can take the move at your own pace.
FAQ
Questions teams ask before they switch.
What access does Halo need to my Intercom workspace?
A read-only Intercom access token for your region (US, EU, or AU). Halo uses it to read conversations, tickets, contacts, companies, and contact notes, and stores it encrypted. Once your migration is done, you can revoke it.
Will anything in Intercom be changed or deleted?
No. The migration only reads from Intercom. Your Intercom workspace, conversations, and contacts stay exactly as they are, so you can keep it running for as long as you want and turn it off on your own schedule.
Can we keep using Intercom while we move?
Yes. Keep Intercom in sync during cutover and new Intercom conversations mirror into the Halo inbox next to chat and email. Run both in parallel until your team is comfortable, then switch the sync off.
How do our help center articles come over?
Import them with your Intercom access token or by pointing Halo at your public help center URL. Articles are organized into collections, internal links are rewritten, and they are ready to review and publish on Halo's help center.
Ready to leave Intercom behind?
Request a demo and we'll walk through your Intercom workspace, what moves over, and what day one on Halo looks like for your team.