Customer Support for B2B SaaS
Resolve more tickets, with the most accurate AI on the market.
Halo is built for B2B SaaS. The latest frontier models, a learning system that prioritizes the right answer, page-aware guidance in your product, and a single AI brain across chat and voice. Your customers get a better experience and your team scales without scaling headcount.
halo support agentYou're on Settings → Integrations. I'll highlight the API key section now.
Now answering on
Confidence
High
847 similar tickets, 100% match on policy.
Tickets resolved autonomously
Faster first response
Chat and voice coverage
Smarter every interaction
Why customers love it
The most accurate AI
your customers will ever talk to
Six things make Halo different from a chatbot bolted onto a helpdesk. Every one of them was designed for B2B SaaS from day one.
Webhooks
2 endpoints · last delivery 4m ago
API keys
No keys yet
Page-aware in your product
Halo sees what your users see. It can highlight the right button, walk through a multi-step flow, and resolve issues visually instead of pointing at a doc.
SSO login loops after Okta policy change
From #4821 · resolved by Maya Ross
Annual plan refunds are prorated
From internal note · Finance
CSV export times out over 50k rows
ENG-1192 · fixed in v4.12
Webhook retries use exponential backoff
From onboarding call · Northwind
Learns from every resolution
Every human resolution, internal note, and call transcript trains the AI. Halo never re-learns the same problem twice. Day 1 is the worst it will ever be.
Subscription#3912Built on the latest frontier models
Halo runs on the newest, most accurate AI models in production, so your customers get answers that are right the first time. No stale models, no guesswork.
Guidance: no refunds after 30 days
Priority 1 · always applied
KB article (2023): 60-day refunds
Priority 4 · retrieved
Knowledge that prioritizes correctly
Guidance, internal docs, and your knowledge base are layered so the AI follows the right rule on every reply. Policies always win, recent product changes never get overridden by stale docs.
TechFlow SupportChat that customers actually use
An embeddable chat experience your users love, with rich UI, file uploads, attachments, and seamless handoff to a human when it matters.
| Caller | Topic | Time | Status |
|---|---|---|---|
| Dana Whitfield | Billing address | 2:14 | Resolved |
| Marcus Lee | Okta SSO setup | 4:51 | Resolved |
| Ana Costa | Renewal terms | 1:37 | Routed to AE |
| Sam Ortiz | Password reset | 0:58 | Resolved |
Voice support out of the box
Phone and voice calls answered by the same AI that knows your customer, your product, and every previous conversation. One brain across every channel.
Knowledge that prioritizes correctly
The right answer,
every single reply
Most AI support tools dump every doc into a single bucket and hope retrieval finds the right one. Halo has a layered learning system, so policies and rules always win, recent product changes never get overridden by stale docs, and your team can course correct a live conversation in real time.
Guidance
Short rules the AI must always follow on every reply (policies, voice, hard constraints).
Internal Docs
Long-form playbooks injected into every reply (refund policy, troubleshooting steps).
Live Coaching
Real-time corrections during a chat that apply to the active conversation.
Knowledge Base
Files, URLs, integrations, and learned tickets, retrieved when relevant to the question.
Higher layers always win on conflicts. Your refund policy doesn't lose to an old article in the knowledge base.
One brain, every channel
Chat, voice, email,
all answered by the same AI
Your customer's question doesn't care what channel it's on. Neither does Halo. The same context, the same policies, the same accuracy on every channel.
- In-app chat
- Drop the SDK in and your AI agent goes live with full product context.
- Voice & phone
- Halo answers calls with the same knowledge it has in chat.
- Email & inbox
- Inbound tickets are triaged, drafted, and often resolved before a human sees them.
- Help center
- A branded knowledge base that auto-fills gaps from real resolutions.
In-app chat
app.techflow.io · @haloai/sdk
Voice & phone
+1 (415) 555-0100
Email & inbox
support@techflow.io
Help center
help.techflow.io · 214 articles
What it unlocks
Lower volume, happier customers, better retention
Resolve more tickets without hiring
Up to 80% of tickets are answered correctly on the first reply. Your team focuses on the work that actually requires a human.
Better experience for your customers
Customers get accurate answers in seconds, not hours. Page-aware guidance means the AI shows them the fix instead of describing it.
Consistency at scale
Every reply follows your policies, your tone, and your product reality. Inconsistent answers from inconsistent reps stop being a churn driver.
Lower CAC payback through retention
When support feels fast and accurate, customers stay. Lower churn is the cleanest lever you have on payback period and net revenue retention.
How it works
Live in days,
compounding from day one
HubSpot
Contacts, companies, deals
Linear
Bugs, releases
Stripe
Plans, invoices
Slack
Escalations, Slack Connect
Connect your stack Bring in Linear, Slack, Stripe, HubSpot, your help center, call transcripts, and more. Every connection makes Halo smarter.
Chat widget
Detected on 38 pages
Phone number
+1 (415) 555-0100
Email forwarding
support@techflow.io
Drop in chat and voice Embed the chat widget, point your phone numbers at Halo, and your AI agent goes live across every channel with full product context.
Week of Sep 15
1,912 conversations
Week of Sep 22
2,047 conversations
Week of Sep 29
2,130 conversations
Week of Oct 6
2,284 conversations
Watch resolution rate climb Halo learns from every interaction and every human resolution. Your resolution rate goes up week over week without lifting a finger.
Enterprise security
Encryption at rest and in transit, scoped OAuth, role-based access control.
Compounding accuracy
Resolution rate improves week over week as Halo learns from every interaction.
Built for SaaS speed
Most teams go live in a day. Page-aware widget, voice, and email working out of the box.
See it on your data
Start free, or request a demo and we'll show you Halo answering questions from your docs, your tickets, and your product, on your stack.