Prevent churn early, weeks before the renewal call.
Halo watches login patterns, ticket sentiment, billing changes, last-login activity, and QBR transcripts. The moment an account starts trending the wrong way, you find out, with the explanation and the suggested intervention.
Try asking
Which top accounts are showing churn signals right now?
Show me accounts that haven't logged in for 14 days.
What signals are most predictive of churn in our customer base?
What it is
Real signal, not vanity health scores
Most CS tools score accounts on shallow signals that founders learn to distrust. Halo blends product usage, billing changes, sentiment from tickets, NPS responses, and call transcripts so the score is grounded in what actually predicts churn for your customer base.
- Last login tracked automatically
- Sentiment pulled from tickets and call transcripts
- Billing and plan changes factored in
- Every flag explains the why with citations
Live account health
Combined score across product usage, billing, sentiment, and engagement, refreshed continuously.
Churn risk flagged early
Accounts trending wrong are surfaced weeks before renewal, with the contributing signals.
Last login + activity
Halo tracks champion engagement and key power user activity automatically, no extra setup.
Explained, not opaque
Every churn flag cites the calls, tickets, and product events that drove the score.
What it unlocks
Retention becomes
a tailwind
- Churn predictions explained, not opaque
- At-risk MRR surfaced weeks ahead of renewal
- Expansion signals tagged automatically
- Renewal interventions queued to the right CSM
Connected data
How it works
Live in days,
impact in weeks
Connect product, billing, and CRM
Stripe, HubSpot, Intercom, product usage, and call transcripts feed one model.
Halo scores every account
Health, churn risk, and expansion signal all live, with the citations behind each score.
Run renewals ahead of risk
CS leaders see at-risk MRR portfolio-wide. CSMs get briefs with the intervention queued up.
For CS leaders
See how VPs of CS run portfolio reviews and forecast renewals on Halo.
Make retention a number you control
Request a demo and we'll show Halo predicting churn on your real customer data.