Prevent churn early

Prevent churn early, weeks before the renewal call.

Halo watches login patterns, ticket sentiment, billing changes, last-login activity, and QBR transcripts. The moment an account starts trending the wrong way, you find out, with the explanation and the suggested intervention.

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Account health
7 accounts flagged

Which top accounts are showing churn signals right now?

Show me accounts that haven't logged in for 14 days.

What signals are most predictive of churn in our customer base?

SourcesStripeHubSpotLinearProduct usage

What it is

Real signal, not vanity health scores

Most CS tools score accounts on shallow signals that founders learn to distrust. Halo blends product usage, billing changes, sentiment from tickets, NPS responses, and call transcripts so the score is grounded in what actually predicts churn for your customer base.

  • Last login tracked automatically
  • Sentiment pulled from tickets and call transcripts
  • Billing and plan changes factored in
  • Every flag explains the why with citations

Live account health

Combined score across product usage, billing, sentiment, and engagement, refreshed continuously.

Churn risk flagged early

Accounts trending wrong are surfaced weeks before renewal, with the contributing signals.

Last login + activity

Halo tracks champion engagement and key power user activity automatically, no extra setup.

Explained, not opaque

Every churn flag cites the calls, tickets, and product events that drove the score.

What it unlocks

Retention becomes a tailwind

  • Churn predictions explained, not opaque
  • At-risk MRR surfaced weeks ahead of renewal
  • Expansion signals tagged automatically
  • Renewal interventions queued to the right CSM
Connected data
7 sources

Stripe

Syncing

HubSpot

Syncing

Slack

Syncing

Zoom

Syncing

Fathom

Syncing

Linear

Syncing

Product usage

Syncing

How it works

Live in days, impact in weeks

Connect product, billing, and CRM

Step 1 Stripe, HubSpot, Linear, product usage, and call transcripts feed one model.

Halo scores every account

Step 2 Health, churn risk, and expansion signal all live, with the citations behind each score.

Run renewals ahead of risk

Step 3 CS leaders see at-risk MRR portfolio-wide. CSMs get briefs with the intervention queued up.

For CS leaders

See how VPs of CS run portfolio reviews and forecast renewals on Halo.

Customer Success Leaders

Make retention a number you control

Start free, or request a demo and we'll show Halo predicting churn on your real customer data.

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