A copilot for every rep, in every conversation.
HaloPilot briefs your team on every customer the moment a ticket lands, suggests replies grounded in how the team has handled similar issues, and stays aware of new messages in real time. The shortcut to feeling like the rep who has been here forever.
Try asking
Brief me on this customer before I reply.
Show me how we've resolved this for other customers.
Draft a response that fits our tone and policy.
What it is
The team's collective experience, in your inbox
HaloPilot is the same Ask AI brain you have in the dashboard, sitting next to every conversation in your support inbox. It's aware of the customer, aware of the thread, aware of the team's past resolutions, and aware of new messages as they arrive.
- Customer brief on every ticket, in seconds
- Suggested resolutions from similar past tickets
- Drafts in your team's voice and policy
- Real-time updates when new messages arrive
Customer brief
Plan, MRR, last login, recent tickets, and tone preferences surfaced before you reply.
Resolution suggestions
Pulls how the team resolved the same issue for other customers and suggests the closest match.
Drafts in your voice
Replies are drafted with your tone and policies baked in. Edit and send, or let Halo send.
Live awareness
When a customer replies mid-thread, the brief and the draft update in real time.
What it unlocks
Faster resolutions,
happier customers
- Briefs in seconds, not hours
- Suggested resolutions from team-wide history
- Replies in your voice, every time
- New CSMs productive on day one
Connected data
How it works
Live in days,
impact in weeks
Halo connects your tools
Intercom, HubSpot, Stripe, product usage, and call transcripts all flow into one place.
HaloPilot lives in the inbox
When a ticket arrives, the brief, the resolution suggestions, and the draft are already there.
Resolve faster, with context
Customers feel heard. Reps feel less alone. Resolution times drop, CSAT goes up.
For CSMs
See how Customer Success Managers use HaloPilot day to day.
The CSM superpower
Request a demo and we'll show HaloPilot working alongside a CSM on real customer threads.