Blog
Insights on AI customer support, product updates, and building smarter support experiences.
7 Smart Strategies to Navigate AI Customer Support Pricing Plans in 2026
Navigating AI customer support pricing plans requires more than comparing monthly rates — hidden fees for API access, integrations, and usage metrics can significantly inflate costs after you've committed. This guide outlines seven practical strategies to help support leaders evaluate pricing models, avoid costly lock-in, and choose a plan that scales efficiently with ticket volume and business growth.
Matt Pattoli
9 Best AI Customer Service Tools for Healthcare Tech in 2026
Healthcare technology companies managing complex support needs from clinicians, IT administrators, and billing staff can leverage AI customer service for healthcare tech to handle high ticket volumes, ensure compliance awareness, and deliver faster resolutions. This guide evaluates the nine best AI-powered support platforms in 2026 built to handle the unique technical depth and regulatory demands of health tech environments.
Grant Cooper
7 Proven Strategies to Find the Best AI Agent for Customer Support
Finding the best AI agent for customer support requires more than comparing vendor demos—it demands a structured evaluation framework tailored to your specific business needs, tech stack, and customer expectations. This guide provides seven proven strategies to help B2B product teams and support leaders cut through crowded market claims and select a solution that delivers real results without costly implementation mistakes.
Matt Pattoli
How to Set Up Zendesk AI Automation Integration: A Complete Step-by-Step Guide
This complete step-by-step guide walks B2B support teams through setting up Zendesk AI automation integration to automatically triage, route, and resolve repetitive tickets—freeing agents to focus on complex issues. Learn how to properly configure the integration to avoid common pitfalls like misrouted tickets and frustrated customers.
Grant Cooper
9 Best Intelligent Support Platforms Compared: Features, Pricing & Fit in 2026
This intelligent support platform features comparison evaluates nine leading solutions across six critical criteria—including AI resolution capability, integration depth, and escalation workflows—to help B2B support teams find the right fit for their specific needs and tech stack in 2026.
Matt Pattoli
9 Best AI Support Systems for B2B Companies in 2026
This guide evaluates the 9 best AI support systems for B2B companies in 2026, helping businesses move beyond basic ticketing to platforms that deliver account-level intelligence, autonomous ticket resolution, and deep tech stack integrations. Each tool is assessed on B2B-specific criteria including multi-stakeholder context, escalation workflows, and the ability to scale enterprise support without proportional headcount growth.
Grant Cooper
9 Best Automated Ticket Resolution Platforms in 2026
Discover the 9 best automated ticket resolution platforms of 2026, evaluated across AI sophistication, integration depth, and resolution rates to help support teams eliminate repetitive tickets, deliver instant customer answers, and scale without adding headcount.
Matt Pattoli
Customer Support Costs Too High? Here's What's Driving the Spend and How to Fix It
If customer support costs too high is a recurring problem in your SaaS business, the issue likely isn't effort — it's a broken linear support model where ticket volume scales with growth. This guide breaks down the structural drivers behind rising support spend and offers practical strategies to reduce costs without sacrificing the service quality that keeps enterprise customers from churning.
Grant Cooper
AI Agent for Technical Support Teams: How Intelligent Automation Transforms Complex Issue Resolution
An AI agent for technical support teams represents a fundamental shift from rigid chatbots to intelligent automation capable of handling complex diagnostics, error logs, and multi-step troubleshooting workflows. Unlike traditional support automation that failed on nuanced technical issues, modern AI agents built on large language models can meaningfully reduce resolution times while empowering engineers to focus on the most critical, high-stakes problems.
Matt Pattoli
Reducing Customer Support Costs with AI: A Practical Guide for B2B Teams
B2B support teams facing rising ticket volumes and budget constraints can break the cycle of linear hiring costs by strategically implementing AI. This practical guide explores how reducing customer support costs with AI works in practice—automating repetitive, low-complexity requests like password resets and billing inquiries so human agents can focus on high-value interactions that actually require judgment and empathy.
Grant Cooper
What Is an AI Customer Support Agent? How It Works, What It Does, and Why It Matters
An AI customer support agent is an autonomous system that goes beyond basic chatbots to understand context, resolve tickets independently, and escalate complex issues to humans with full context intact. For B2B product teams overwhelmed by repetitive support requests, these agents handle high-volume, routine inquiries at scale—freeing experienced agents to focus on strategic customers and complex problems that genuinely require human judgment.
Matt Pattoli
Why Your Support Team Turnover Rate Is High (And What Actually Fixes It)
A high support team turnover rate isn't just about low pay — it's driven by a complex mix of burnout, poor tooling, lack of growth, and management gaps that compound over time. This guide breaks down the real root causes behind agent attrition and offers practical, evidence-based fixes that support leaders can implement to retain talent, protect institutional knowledge, and break the costly hiring cycle for good.
Grant Cooper