Blog
Insights on AI customer support, product updates, and building smarter support experiences.
Modern Support for Software: The 2026 Guide to SaaS ROI
Optimize your support for software with our 2026 guide. Learn to compare models, set KPIs, and use autonomous tools to reduce tickets and increase B2B ROI.
Grant Cooper
How to Implement AI Support Automation: A Step-by-Step Guide for B2B Teams
This step-by-step guide walks B2B support teams through a strategic AI support automation implementation process, covering everything from auditing current operations to post-launch optimization. Learn how to deploy AI thoughtfully to reduce resolution times, free agents for complex work, and avoid the common pitfalls that derail rushed rollouts.
Matt Pattoli
7 Smart Inbox Strategies That Transform How Support Teams Handle Tickets
A smart inbox for support teams uses AI and automation to intelligently prioritize, route, and organize incoming tickets—ensuring urgent issues reach the right agent immediately instead of getting buried in a chaotic shared queue. This guide covers seven proven strategies to help support teams move beyond basic setup and fully operationalize smart inbox tools to reduce response times, prevent agent burnout, and deliver better customer experiences.
Grant Cooper
9 Best Customer Support AI Tools with CRM Integration in 2026
Discover the 9 best customer support AI with CRM integration tools in 2026, covering AI-native platforms, enhanced helpdesks, and CRM-first solutions that enable true bi-directional data sync. These tools transform your support layer into a business intelligence engine by connecting customer history, support interactions, and insights across sales, success, and product teams.
Matt Pattoli
9 Best AI Support Software for Enterprises in 2026
This guide evaluates the 9 best AI support software for enterprises in 2026, comparing leading platforms on the criteria that matter most to large organizations—scalability, security compliance, integration depth, and AI accuracy. Enterprise support teams managing high ticket volumes across multiple channels will find actionable insights to identify the right solution for reducing costs while maintaining customer satisfaction.
Grant Cooper
How to Set Up an AI Support Agent for My Business: A Complete Step-by-Step Guide
This complete step-by-step guide walks business owners through everything needed to successfully set up an AI support agent for their business, from choosing the right platform to configuring workflows that reduce ticket volume, speed up response times, and free human agents to focus on complex, high-value customer interactions.
Matt Pattoli
7 Proven Strategies to Find the Right AI Agent as an Intercom Alternative
This guide outlines seven proven strategies for B2B support teams evaluating an AI agent for Intercom alternative solutions, helping them move beyond Intercom's rigid automation, unpredictable per-resolution pricing, and surface-level AI features. It provides a practical framework for identifying platforms built with AI at their core rather than bolted on as an afterthought.
Grant Cooper
9 Best AI Customer Support Platforms to Buy in 2026
A practical comparison of the 9 best AI customer support platforms to buy in 2026, evaluating each option on autonomous ticket resolution, stack integration, continuous learning, and pricing to help businesses quickly identify the right fit for their scale and needs.
Matt Pattoli
Guide to Automated Ticket Resolution: How to Set Up AI-Powered Support in 6 Steps
This guide to automated ticket resolution walks support teams through a practical 6-step process for implementing AI-powered systems that classify, route, and resolve tickets without human intervention. Learn how to build the right foundation—from auditing your ticket landscape to establishing smart escalation strategies—so automation handles repetitive requests efficiently while keeping humans involved where it matters most.
Grant Cooper
How to Build Support Integration with Product Development: A Step-by-Step Guide
Support integration with product development bridges the costly gap between customer support teams and product builders by turning real-time customer pain points into actionable product intelligence. This step-by-step guide shows B2B companies how to establish direct workflows between support and development so teams can prioritize fixes based on actual customer impact, catch issues early, and build features that genuinely solve user problems.
Matt Pattoli
7 Customer Support Insights That Give Revenue Teams a Competitive Edge
Customer support insights for revenue teams represent an untapped competitive advantage hiding in plain sight — every ticket, chat, and escalation contains leading indicators of churn risk, expansion opportunities, and buyer intent that often surface weeks before they appear in CRM dashboards. This article outlines seven actionable strategies to help B2B revenue teams shift from reactive to proactive by systematically mining support conversations for revenue-critical intelligence.
Grant Cooper
How to Track Customer Health From Support Data: A Step-by-Step Guide
Tracking customer health from support data transforms your help desk from a reactive problem queue into a proactive early-warning system for churn and growth opportunities. This step-by-step guide shows B2B teams how to analyze ticket volume trends, sentiment shifts, and topic clusters across accounts to build living health scores that surface at-risk customers before problems escalate.
Matt Pattoli