Blog
Insights on AI customer support, product updates, and building smarter support experiences.
Intelligent Support for Product Led Growth: How AI Turns Support Into a Growth Engine
Intelligent support for product led growth bridges the critical gap between PLG's self-serve promise and the reality that users still need guidance to reach value. This piece explores how AI-powered support systems can proactively reduce churn, accelerate activation, and convert stuck trial users into paying customers before they quietly disappear.
Grant Cooper
How AI Agents Handle Support Tickets: A Step-by-Step Breakdown
Discover how AI agents handle support tickets by automatically reading, categorizing, and resolving common requests like password resets and invoice inquiries without human intervention. This breakdown explains the step-by-step process modern AI uses to eliminate inbox backlogs, reduce response times, and prevent the customer trust erosion that leads to churn in competitive B2B markets.
Matt Pattoli
Service Request Format: A Guide to Faster Resolutions
Master the service request format with our guide. Learn to write effective requests with templates, examples, and tips for automation to get faster support.
Grant Cooper
9 Best AI Helpdesk Solutions to Streamline Support in 2026
This comprehensive guide evaluates the top AI helpdesk solutions available in 2026, comparing platforms based on automation depth, integrations, setup complexity, and pricing to help support teams reduce ticket volume, enable 24/7 resolution, and scale operations without proportionally increasing headcount.
Matt Pattoli
7 Proven Strategies to Compare Customer Support AI Solutions (and Pick the Right One)
A thorough customer support AI comparison requires more than reviewing feature lists—this guide outlines seven proven evaluation frameworks to help B2B teams assess real-world performance, cut through vendor marketing, and select the right AI support solution for their specific operation, whether they're adopting AI for the first time or benchmarking existing tools against newer alternatives.
Grant Cooper
7 Proven Strategies to Fix a Knowledge Base That Isn't Reducing Tickets
If your knowledge base not reducing tickets is a persistent frustration, the issue likely lies in how content is structured, surfaced, and connected to the customer journey rather than the volume of articles published. This guide covers seven actionable strategies to diagnose and fix self-service gaps—from improving search discoverability to integrating your knowledge base directly into your support workflow.
Matt Pattoli
7 Proven Strategies to Evaluate Freshdesk AI Features Against Top Alternatives
B2B support teams evaluating freshdesk ai features vs alternatives need more than a feature checklist to make the right decision. This guide outlines seven practical strategies for assessing Freddy AI's ticket classification, chatbot capabilities, and workflow automation against purpose-built AI platforms, helping support leaders identify which solution will genuinely scale their operations, reduce resolution times, and deliver actionable business intelligence from ticket data.
Grant Cooper
10 Best Automated Customer Service Software in 2026
Discover the best automated customer service software of 2026, with in-depth evaluations of 10 leading platforms—from AI-native tools to automation-enhanced helpdesks—designed to help support teams resolve tickets faster, reduce agent workload, and deliver 24/7 customer assistance without scaling headcount.
Matt Pattoli
9 Best AI Customer Service Platforms Compared for 2026
This ai customer service platforms comparison evaluates nine leading solutions across five key dimensions—AI capability depth, integrations, scalability, pricing, and B2B suitability—helping teams cut through market noise to find the right platform for their needs, whether AI-native or helpdesk-based with added AI layers.
Grant Cooper
7 Proven Strategies to Stop Support Agents From Answering the Same Questions Repeatedly
Support agents answering same questions repeatedly drains team morale, slows response times, and limits your ability to scale. This guide outlines seven proven strategies to help support leaders identify repetitive ticket patterns and implement layered solutions that intercept common questions before they reach agents or resolve them instantly when they do.
Matt Pattoli
9 Best AI Support Tools for Growing Companies in 2026
Discover the 9 best AI support tools for growing companies in 2026, evaluated for ease of deployment, scalability, and integration depth. This guide helps scaling businesses automate routine inquiries, reduce response times, and deliver consistent customer experiences without proportionally increasing headcount — covering options that fit growth-stage needs and budgets rather than enterprise-only solutions.
Grant Cooper
9 Best AI Helpdesk Software to Get Quotes From in 2026
Comparing AI helpdesk software quotes is the most efficient way to evaluate real costs, feature depth, and implementation timelines before committing to a platform. This guide reviews the 9 best AI helpdesk solutions worth requesting quotes from in 2026, helping support teams distinguish between platforms with genuine autonomous AI capabilities versus those offering basic automation dressed up as artificial intelligence.
Matt Pattoli