Blog
Insights on AI customer support, product updates, and building smarter support experiences.
10 Best Documentation Management Tools for 2026
Find the best documentation management tools for your team. Our 2026 guide reviews 10 top platforms for features, pros, cons, and ideal use cases.
Matt Pattoli
Generative AI Customer Service: A Practical Guide for 2026
Learn how generative AI customer service works, where it helps, and how to deploy it without common pitfalls. Real use cases, ROI, and governance included.
Grant Cooper
Boost Adoption of Product in B2B SaaS
Learn proven strategies to drive adoption of product in B2B SaaS with optimized onboarding, in-product guidance, AI support, and analytics for faster growth.
Matt Pattoli
Support Continuous Improvement: A SaaS Playbook
Learn how to support continuous improvement in your SaaS team. This practical playbook covers metrics, feedback loops, and workflows to boost product quality.
Grant Cooper
9 Best Support Automation Tools for Enterprise Software in 2026
Enterprise software support teams struggle to scale headcount alongside growing ticket volume — and the wrong tooling makes it worse. This guide evaluates the 9 best support automation for enterprise software platforms in 2026, comparing each on AI capability, integration depth, and the ability to handle real enterprise complexity.
Matt Pattoli
7 Proven Strategies for AI Support Agent Cost Comparison (Before You Buy)
Comparing AI support agent costs is far more complex than scanning a pricing page — vendors use incompatible models, hide implementation fees, and make apples-to-apples evaluation difficult. This guide gives B2B support teams a practical, seven-strategy framework for conducting a thorough AI support agent cost comparison, covering total cost of ownership, ROI measurement, and the hidden costs vendors rarely disclose upfront.
Grant Cooper
7 Smart Inbox Strategies to Transform Your Customer Support Operations
A smart inbox for customer support goes far beyond traditional helpdesk queue management, acting as an intelligent business layer that surfaces high-priority tickets, auto-routes work to the right agents, and connects customer health data to every interaction. This article outlines seven actionable strategies B2B SaaS support teams can use to stop letting critical accounts get buried and start running a support operation that drives retention.
Matt Pattoli
9 Best AI Customer Service Tools for B2B Companies in 2026
B2B customer support demands more than generic helpdesks can offer — multi-stakeholder accounts, technical complexity, and high-value relationships require smarter tools. This guide ranks the 9 best AI customer service solutions for B2B companies in 2026, evaluated on B2B fit, AI sophistication, integration depth, and escalation handling.
Grant Cooper
How to Connect AI Support to Linear: A Step-by-Step Integration Guide
This guide walks product managers and support leads through connecting an AI support system to Linear, eliminating the manual copy-paste handoff that slows bug resolution. By the end, you'll have an automated pipeline that detects bugs from incoming tickets, creates structured Linear issues with full context, and keeps both systems in sync without human intervention.
Matt Pattoli
9 Best AI Support Automation Tools Compared for 2026
This guide delivers a comprehensive AI support automation tools comparison of the 9 best platforms available in 2026, evaluating each on intelligence depth, integration breadth, ease of deployment, and genuine ticket resolution — not just deflection. Rather than crowning a single winner, it matches each tool to the team type most likely to benefit, helping SaaS startups and scaling B2B companies make a confident, informed choice.
Grant Cooper
9 Best AI Customer Service Software for Small Business in 2026
This guide evaluates nine of the best AI customer service software for small business platforms available in 2026, comparing each on ease of setup, AI quality, integration depth, scalability, and pricing. It helps small and scaling businesses cut through enterprise-heavy options to find tools that genuinely fit their needs and budget.
Matt Pattoli
How to Run a Customer Support AI Trial Period That Actually Tells You Something
A well-structured Customer Support AI Trial Period replaces vague impressions with controlled evaluation, measurable success criteria, and real performance data. This guide walks support teams through every step — from setting goals before first login to making a confident, evidence-based buy-or-walk-away decision.
Grant Cooper