Blog
Insights on AI customer support, product updates, and building smarter support experiences.
7 Proven Strategies to Compare AI Support Agent Pricing (Without Getting Burned)
AI support agent pricing is deliberately complex, with vendors using incompatible billing metrics, hidden add-ons, and misleading plan structures that make fair comparisons nearly impossible. This guide walks B2B teams through seven proven strategies for conducting an accurate AI support agent pricing comparison — so you can choose a platform that fits your budget and scales with your business.
Matt Pattoli
Support Ticket Assignment Automation: A Step-by-Step Setup Guide
Support ticket assignment automation replaces manual ticket routing with consistent, rule-based logic that instantly directs every incoming ticket to the right agent or queue based on issue type, customer tier, language, and availability. This step-by-step guide covers the full setup process — from auditing your current workflow to configuring routing rules and measuring performance gains like faster first response times and more balanced agent workloads.
Grant Cooper
9 Best Automated Support Analytics Platforms in 2026
This guide ranks the 9 best automated support analytics platform options for 2026, evaluated across AI capabilities, integration ecosystems, ease of use, and pricing. It helps B2B SaaS support and CX teams move beyond reactive metrics and identify the right tool for turning support data into proactive customer health and revenue intelligence.
Matt Pattoli
9 Best Support Ticket Overflow Solutions in 2026
When ticket volume spikes faster than your team can handle, the right support ticket overflow solutions make all the difference. This guide reviews nine purpose-built tools — covering AI-driven automation, intelligent routing, and self-service deflection — to help B2B support teams absorb demand surges without sacrificing customer satisfaction.
Grant Cooper
9 Best AI Support Software for Tech Companies in 2026
This guide reviews the 9 best AI support software for tech companies in 2026, evaluating each tool on AI capability, integration ecosystem, and fit for SaaS and tech product teams. Whether you're a startup or enterprise, it helps you find a solution that resolves tickets autonomously and scales with your product without adding headcount.
Matt Pattoli
7 Proven Strategies to Get the Most Out of an AI Agent for Tech Support
Deploying an AI Agent For Tech Support takes more than setup — it takes strategy. This article walks B2B support leaders through seven proven approaches to reduce ticket volume, cut resolution times, and scale support operations without scaling headcount.
Grant Cooper
9 Best Automated Support Tools for Product Companies in 2026
Product companies face unique support demands that generic helpdesks can't meet — from mid-onboarding friction to real-time bug detection. This guide ranks the 9 best automated support for product companies tools in 2026, evaluated on AI capability, product integrations, scalability, and the technical complexity SaaS and software teams encounter daily.
Matt Pattoli
9 Best Help Desk Automation Tools in 2026
This guide reviews the 9 best help desk automation tools in 2026, evaluating each on depth of automation, AI intelligence, integration ecosystem, and scalability for B2B SaaS teams. It cuts through the noise between legacy systems with bolted-on AI and platforms built AI-first, helping support leaders choose the right solution to reduce ticket volume and free agents for high-value work.
Grant Cooper
How to Stop Your Support Backlog from Growing Every Day: A Step-by-Step Guide
A support backlog growing every day is rarely just a staffing problem — it's a structural one. This step-by-step guide shows support teams how to diagnose what's driving ticket accumulation, build an intelligent triage system, and implement automation and process improvements that clear the backlog and prevent it from returning.
Matt Pattoli
7 Proven Strategies to Build an AI-Powered Support Knowledge Base That Actually Works
An AI Powered Support Knowledge Base is more than help articles with a chatbot attached — it's a structured, living system where content and intelligence reinforce each other. This guide covers seven concrete strategies for building and maintaining a knowledge base that enables AI agents to resolve tickets autonomously, surface accurate answers instantly, and scale support without adding headcount.
Grant Cooper
9 Best Customer Service Automation Tools for B2B in 2026
B2B customer support demands faster, smarter solutions that scale without sacrificing quality. This guide reviews the 9 best customer service automation for B2B tools in 2026, evaluated on AI capability, integration depth, and how well they handle complex B2B workflows like multi-seat accounts, technical queues, and escalation paths.
Matt Pattoli
7 Modern Help Desk Alternatives That Actually Scale With Your Business
Traditional help desk software struggles to keep pace with today's B2B support demands, but modern help desk alternatives rethink the entire workflow with AI automation, intelligent routing, and business context. This guide breaks down seven strategic approaches — with implementation guidance — to help growing teams replace or augment legacy platforms without sacrificing support quality.
Matt Pattoli